Refund Policy

At Nature Remedy Guide, we believe in the quality of our herbal remedies and the satisfaction of our customers. If for any reason you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • The product is unused and in the same condition that you received it.
  • The product must be in the original packaging.
  • You must provide a receipt or proof of purchase.

How to Request a Refund

If you meet the above criteria and wish to initiate a refund, please follow these steps:

  • Contact our customer service team at [email protected] within 30 days of receiving your order.
  • Provide your order number, details of the product you wish to return, and the reason for the return.
  • Once your return is approved, you will receive instructions on how to send the product back to us.

Refund Processing Time

After we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Exceptions

Please note that certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Opened or used herbal products

Contact Us

If you have any questions about our refund policy or need assistance with a return, please feel free to reach out to us at:

Thank you for choosing Nature Remedy Guide, where your satisfaction is our priority!